Returns and Replacements
Return to Origin
An RTO is any order which has been returned to the original sender after unsuccessful delivery attempts to the final customer.
Usually any logistics service will attempt to deliver the products thrice to a customer. In case all of these attempts are unsuccessful, the package will then be sent back to the original sender (us). In this case, there will be an additional delivery charge of 2x (Two times the original charge - One for forward and the other for return). The best way to ensure negating RTO’s is to track the courier so you are aware of the shipment reaching them.
Customer Rejects -
Please note that returns are allowed only for the following scenarios:
(a) the Merchandise itself is flawed - This includes - incorrect sizing, damaged fabric or a product with any manufacturing defect;
(b) the product has been delivered after 10 working days (Without Doodleodrama informing the customer in advance);
(c) the design of the final product is different from the final design selected and purchased by the customer.
Scenario 1 - Valid Customer Reject
In case the reason for rejection falls under any of the above, then we will ensure that the product is replaced or the value of the order is refunded. In all such cases, you will need to write an email to hello@doodleodrama.com and share valid proof of the product defect / damage. In all such written communication, the following is mandatory:
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Specify the Order#
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Clear images of the product where the issue is highlighted
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All claims are to be made within 7 days of delivery
Scenario 2 - Invalid Customer Reject
In case the reason for rejection is outside the purview of the pointers listed above, then it will be classified as an Invalid Reject. Take for example - The customer changed their mind or the customer feels they should have ordered a size smaller. Since these are on-demand custom orders, we do not entertain rejects like this so no action will be taken from our side.